FAQ

General Questions

What is SURFDMC?

SURFDMC, which stands for “SURF Destination Management Company,” is a specialized travel company that offers customized experiences in Central Asia and the Caucasus. Our mission is to provide travelers with unforgettable journeys to destinations like Uzbekistan, Tajikistan, Armenia, Azerbaijan, Iran, and Georgia.

Are your tours suitable for solo travelers?

Absolutely! We welcome solo travelers on our tours. Many of our guests travel independently and find our tours a great way to meet like-minded adventurers.

How do I book a tour with SURFDMC?

Booking is easy. Simply visit our website, choose your desired tour, and follow the booking instructions. If you have any questions or need assistance, our friendly team is here to help.

What is included in the tour packages?

Our tour packages typically include accommodations, transportation, guided tours, some meals, and entrance fees to attractions as specified in the itinerary. Please review the details of each tour for specific inclusions.

Do I need a visa to travel to these countries?

Visa requirements vary by country. We can provide guidance on visa applications and recommend checking with the respective embassies for the most up-to-date information.

What should I pack for my trip?

We provide a packing list for each tour, which includes essential items such as appropriate clothing, travel documents, and personal necessities.

How can I contact SURFDMC for further inquiries?

You can reach out to us through the contact information provided on our website. Whether you have questions about tours, travel logistics, or anything else, our team is here to assist you.

Travel Logistics

What is included in the tour packages?

Our tour packages typically include accommodations, transportation, guided tours, some meals, and entrance fees to attractions as specified in the itinerary. Please review the details of each tour for specific inclusions.

Do I need a visa to travel to these countries?

Visa requirements vary by country. We can provide guidance on visa applications and recommend checking with the respective embassies for the most up-to-date information.

What should I pack for my trip?

We provide a packing list for each tour, which includes essential items such as appropriate clothing, travel documents, and personal necessities.

How do I make payments for the tour?

We accept various payment methods, including credit cards and bank transfers. Detailed payment instructions will be provided during the booking process.

What is the cancellation policy for tours?

Our cancellation policy varies by tour. Please review the specific terms and conditions for the tour you’re interested in. We recommend purchasing travel insurance to cover unforeseen circumstances.

Are airport transfers included in the tour packages?

Yes, airport transfers are often included in our tour packages. Specific details will be provided in the tour itinerary.

Can I request customizations or extensions to the tour itinerary?

Yes, we can accommodate requests for customizations or extensions to tour itineraries. Please contact our team, and we will work with you to create a personalized travel experience.

Safety and Health

How do you ensure the safety of travelers on your tours?

Safety is our top priority. We employ experienced guides who are trained in first aid and have extensive knowledge of the regions we visit. We also monitor local conditions and have contingency plans in place to adapt to unexpected situations.

What about health and medical services in these areas?

While major cities in the region have medical facilities, it’s advisable to carry any necessary medications with you. We recommend all travelers have comprehensive travel insurance that includes coverage for medical emergencies.

Are vaccinations required for travel to these countries?

Vaccination requirements can vary. We recommend checking with your healthcare provider or a travel clinic to ensure you have the necessary vaccinations before your trip. Additionally, we stay informed about health advisories and will provide guidance.

How do you handle dietary restrictions or allergies during tours?

We accommodate dietary restrictions and allergies whenever possible. Please inform us of any dietary concerns during the booking process, and we will work to provide suitable meal options.

What should I do in case of a medical emergency during the tour?

In the event of a medical emergency, our guides are trained to assist. We have established protocols to access medical care quickly and efficiently. Travelers are advised to carry important medical information with them during the tour.

Is travel insurance mandatory for your tours?

While travel insurance is not mandatory, we strongly recommend it. Travel insurance provides peace of mind in case of unforeseen circumstances, including trip cancellations, medical emergencies, and travel disruptions.

How can I stay informed about safety and health updates during my tour?

Our guides will keep you informed about any safety or health updates during your tour. Additionally, it’s a good idea to stay connected to local news and embassy alerts if available.

Payment and Cancellation

What are the payment options for booking a tour with SURFDMC?

We offer various payment methods, including credit cards and bank transfers. Detailed payment instructions will be provided during the booking process.

Is there a deposit required when booking a tour?

Yes, a deposit is typically required to secure your booking. The deposit amount varies by tour, and details will be provided during the booking process.

What is the cancellation policy for tours?

Our cancellation policy varies by tour. Please review the specific terms and conditions for the tour you’re interested in. We recommend purchasing travel insurance to cover unforeseen circumstances.

Can I change or reschedule my tour dates after booking?

Changes to tour dates are subject to availability and may be possible depending on the tour and circumstances. Please contact our team as soon as possible if you need to make changes to your booking.

Is there a refund policy in case I need to cancel my tour?

Our refund policy is outlined in the terms and conditions for each tour. Refunds, if applicable, will be processed according to the specific terms.

Can I transfer my booking to another person?

In some cases, it may be possible to transfer a booking to another person. However, this is subject to approval and may involve additional fees. Contact our team for assistance with booking transfers.

What happens if a tour is canceled by SURFDMC?

If we need to cancel a tour for any reason, we will provide a full refund of payments made to us. We will also work with you to explore alternative travel options if desired.

Working with us

How can I join the team at SURFDMC?

We periodically have openings for talented individuals who share our passion for travel. Check our careers page on the website for current job postings and application instructions.

Do you offer opportunities for travel professionals to collaborate with SURFDMC?

Yes, we value partnerships with travel professionals, including travel agents and tour operators. Please contact us to discuss potential collaborations and how we can work together.

Can I propose a new tour or travel experience to SURFDMC?

We welcome innovative and unique travel ideas. If you have a concept for a new tour or travel experience that aligns with our destinations, please reach out to us to discuss collaboration possibilities.

Is SURFDMC open to working with local businesses in the regions you operate?

We actively seek partnerships with local businesses, including accommodations, restaurants, and activity providers. If you have a business that complements our services, we’re interested in exploring collaboration opportunities.

What qualifications do you look for in tour guides and local experts?

Our guides and local experts are carefully selected based on their knowledge, experience, language proficiency, and passion for sharing their culture. If you’re interested in working as a guide, please contact us to inquire about opportunities.

Can I contribute travel content or stories to the SURFDMC website?

We value travel content that inspires and educates. If you have travel stories, articles, or photographs related to our destinations, please get in touch with our team. We may feature your contributions on our website or blog.

How can I provide feedback or suggestions to improve the SURFDMC experience?

We welcome feedback from travelers and partners. Your input helps us continually improve our services. You can reach out to our customer support team with any suggestions or comments you have.

What do we have to offer?

What destinations do you offer tours to?

We specialize in tours to Central Asia and the Caucasus, including countries such as Uzbekistan, Tajikistan, Armenia, Azerbaijan, Iran, and Georgia. Each destination offers a unique cultural and natural experience.

What types of tours and experiences do you provide?

We offer a diverse range of tours and experiences, including cultural immersion, adventure expeditions, historical tours, culinary delights, and outdoor adventures. Our tours cater to various interests and travel preferences.

Can I request a customized tour or experience?

Absolutely! We understand that every traveler is unique. We offer the flexibility to customize tours to match your interests, travel dates, and group size. Contact us to discuss your personalized travel experience.

Do you provide guided tours?

Yes, most of our tours include knowledgeable and experienced local guides who enhance your travel experience by sharing insights into the history, culture, and attractions of each destination.

Are your tours suitable for solo travelers, families, and groups?

Our tours cater to a wide range of travelers, including solo adventurers, families, and groups of friends. We can accommodate various group sizes and offer options suitable for families with children.

What makes SURFDMC unique compared to other travel companies?

SURFDMC is committed to providing authentic, immersive, and tailor-made travel experiences. We focus on lesser-visited destinations, allowing travelers to explore hidden gems and interact with local communities.

Do you offer any special deals or promotions?

We occasionally offer special deals and promotions on our tours. Be sure to check our website and subscribe to our newsletter to stay informed about any current offers.